Terms and Conditions

Last Updated: August 7, 2024

1. Introduction

Welcome to Hayakom.

By accessing and using our website, you agree to be bound by the following Terms and Conditions. Please review them carefully.

2. Our Role

We act as an intermediary service provider and are not a tourist company. We facilitate bookings with tourist companies and activity organizers. Our compensation is provided by these companies for our facilitation services.

3. Booking and Payment

• Booking: When you make a reservation through our website, you enter into a direct agreement with the respective tourist company or activity organizer. We serve solely as an intermediary.
• Payment: Payments for reservations are processed through third-party payment gateways. We do not handle or store your payment information directly.

4. Safety and Travel Advisory

• Safety: We aim to provide accurate and current information. However, we recommend adhering to local safety guidelines and travel advisories during your trip.
• Travel Advisory: It is your responsibility to stay informed about travel advisories and health precautions relevant to your destination.

5. Refund Policy

• Cancellation by You: If you need to cancel your reservation, please refer to the refund policy of the respective tourist company or activity organizer. Refunds are processed directly by the tourism company or activity organizer, not by us.

• Cancellation by Us: In the rare event that we need to cancel your reservation, we will notify you promptly, and a full refund will be issued directly by the tourism company or activity organizer.

6. Limitation of Liability

We are not liable for any direct or indirect damages arising from the use of our website or the services provided by third parties. Our liability is limited to the fullest extent permitted by law.

7. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country]. Any disputes arising from these terms will fall under the exclusive jurisdiction of the courts in Egypt.

9. Contact Us

For any questions regarding these Terms and Conditions, please contact us at support@hayakom.travel.